Privacy Policy

Last updated: June 2026

1. Introduction

OliveSend ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use the OliveSend mobile application and website. By using OliveSend, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Identity information: Full name, date of birth, nationality, and government-issued ID details required for identity verification
• Contact information: Phone number, email address, and residential address
• Financial information: Bank account details, transaction history, and payment information necessary to process your transfers
• Device information: IP address, device type, operating system, and app usage data collected automatically when you use our app
• Location information: General location data to comply with regulatory requirements and detect fraud

3. How We Use Your Information

We use your information to:

• Verify your identity and comply with anti-money laundering (AML) and know your customer (KYC) regulations
• Process and complete your money transfers
• Communicate with you about your account and transactions
• Detect, investigate, and prevent fraud and other illegal activities
• Improve our products and services
• Meet our legal and regulatory obligations

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Banking and payment partners necessary to process your transfers
• Identity verification providers to confirm your identity
• Regulatory authorities when required by law, including financial regulators and law enforcement agencies
• Service providers who help us operate our platform, under strict confidentiality agreements

We require all third parties to respect the security of your data and treat it in accordance with applicable law.

5. Data Retention

We retain your personal information for as long as your account is active and for a minimum of 5 years after account closure, as required by financial regulations. Transaction records may be retained for longer periods where required by law.

6. Data Security

We protect your information using industry-standard security measures including 256-bit SSL encryption, secure data storage, and strict access controls. We regularly test and audit our systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict how we process your data
• Request a portable copy of your data

To exercise any of these rights, contact us at privacy@olivesend.com.

8. Cookies

Our website uses essential cookies to function correctly. We do not use advertising or tracking cookies. You can control cookie settings through your browser.

9. Children's Privacy

OliveSend is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or by email. Continued use of OliveSend after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: privacy@olivesend.com
Address: OliveSend Inc., 3rd Street, Sinkor, Monrovia, Liberia